Centro Salud Rojales II lo Marabú

We zijn nieuw in Spanje en de taal is nog een grote handicap maar we zijn enorm goed begeleid en geholpen, van receptioniste tot dokter met de inschrijving en bespreking van de medicatie, Daarvoor onze dank

Un trato nefasto de parte de las enfermeras.

After finally getting registered at the medical centre in Rojales, that was bad enough, they told me that I would be under the Lo Marabu medical centre. After reading the reviews on this centre, I was very apprehensive when I arrived to have an appointment to renew my blood pressure medication. On arrival, parking is easy, the centre is immaculate and the receptionist was friendly and pleasant to me. She also spoke English, which is always a bonus as my Spanish is not the best. She told me to take a seat and the doctor would call me. My appointment was scheduled for 12.20pm and by 12.25pm I was sitting in front of a very polite doctor, who also spoke English. I now have to return at the end of the month for blood and urine tests after having a check over today. All in all, it was a very good, professional experience, which I could not fault and not at all like the previous bad reviews on this centre.

Muy lentos , horas de espera

Sitio donde ya es desagradable la persona de pelo corto como un chico que atiende al público, donde esa señora dice que un médico de allí no piensa atender a un niño de cinco años con cuarenta de fiebre y convulsiones, cuando le digo que los denunciaré entonces me dice que me va a mandar a qué espere para que pierda tiempo a la puerta número 2 donde de muy malas maneras y con muy poca educación la doctora sale y me dice que me vaya de allí que no piensan mirar al niño, le digo que no tengo manera de llevarlo a otro sitio ya que no tengo coche xk se me ha roto y no tengo dinero para pagar 50 euros de taxi para el hospital no ningún centro su contestación que a ella le da igual, como si se muere el niño , llamando al 112 y como ese centro de salud aparte de no de negarse atender a un niño con convulsiones son mentisoros y dice la doctora x llamarla de alguna manera que le tomo temperatura al niño y lo miro y esa señora no sabe ni de qué color tiene los ojos el niño tan siquiera ni el.pelo ya que no se acercó a nosotros, lo dijo como si estuviera pactando con las ovejas , ambulancia no te mandan ya que la tiene que solicitar un médico, gracias a un matrimonio Argentino que me ha acercado al centro de salud de Guardamar donde la doctora al ver al niño se añsrmo de cómo iba y más al enterarse que un médico se ha negado atender en ese estado a un niño , en ese centro de salud lo único que hay son incompetentes y personas que no hacen la labor que deben de desempeñar, parece que tan siquiera tienen esa titulación x como se comportan solo les deseo que les suceda lo mismo pero con resultado desfavorable , y que sepan que también tendrán una denuncia en los juzgados

Terrible service doktors are rude and know everything about nothing treat you like you are bothering them í have a terrible story to tell about this place, and in any other country they wuld loose there job ewen there practice lices This place is not where you bring your loved ones and the reception persons are so rude they should work for a complain apartment not where people are treated i hope they will not work in this industry for long The Truth will come out one day when news and solicitors will work on this place Go to rojales there are good staff and they treat you like a human

Hay una enfermera con el pelo rizado semi corto ( me hizo el análisis de sangre) que fué la única amable conmigo. Se agradece mucho una cara amigable cuando estás mal.

Una vergüenza, no cogen nunca el teléfono. Hay dos recepcionistas en muchos momentos sin nadie a quien atender y ni así se dignan en coger el teléfono. Pues eso, una vergüenza.

If you don’t speak Spanish I advise getting a translator the reception is not very helpful and most of the doctors don’t speak English, but excellently care is given to you.

Las citas médicas para dentro de una semana lamentable.

Reception Doctors general kindness

Excellent health care from Nurses and Doctors. Broke my ankle very badly and needed an Op in Torrevieja Hospital. The after care at Lo Marabu was exceptional as I progressed from Crutches to now – Ankle and Fibula fine now. Staff were always friendly, professional and medically very knowledgeable. Exceptional service IMHO

Receptionist’s are really unfriendly and unhelpful , when they did offer advice it turned out to be bad advice

Para cita muchas veces llama pero nunca cojer teléfono, muy mal servicio. Pediatra está mucho enfadada. No puede preguntar más cosas. Necesita pediatría cambiar está muy muy importante.

11 llamadas y no Cogen el teléfono, luego te presentas ahí y están dos recepcionistas sentadas haciendo nada. Ah y cuando cogen son bordes y lo único que están deseando es colgarte el teléfono. La última vez que llame para preguntar si respuesta fue “pues chica no se”. Inútiles no tiene otra palabra.

Nunca contestan el teléfono! Nunca.

THIS COULD BE YOU OR OUR LOVED ONES!!! This is my story it is very important that you understand this!!! I can’t explain the poor level of care and support provided by this medical centre. My mother recently passed away from Covid 19 which was picked up from the Torrevieja University Hospital while being treated for something else. my step father was looking after her in hospital 24/7 as family are expected to up until she tested positive for the virus. he was sent home to self isolate but obviously he’d also contracted the virus, my mothers last 10 days in hospital very spent on her own and isolated from everyone, the last text message i received from her was she was deteriorating. My father being admitted a couple of days before she passed away. I flew out to Spain after getting a letter from the hospital specialist and co-ordination from the British Consulate Alicante with the fantastic help from Tania at Avalon funeral directors. I have been here in Spain almost 90 days my limit leaving my 11 year son and family behind. I spent 3 weeks 24/7 in Hospital watching my step rollercoaster up and down from near death on several occasions and provided the care the hospital staff does not. Be aware patients hands are tied to the bed at night so that they don’t have to provide care. Eventually the Specialist Dr Christobal Serrano very caring man discharged my stepfather. Once at home I found out the true extent of the lack of care and support from the medical centre. As everyone says NOBODY ever answers the phone at the reception, I and the carers we use from Angels have spent endless days trying to get through to the medical centre. This is the first issue encountered, my stepfather recovering from Covid 19 and house bound not able to walk due to muscle density loss in several weeks in bed in Hospital and severely damaged lungs can not leave his home and o 24/7 oxygen, how could he contact the medical centre? You can’t. I gave up and went the medical centre on different occasions there’s a queue or no queue but NOBODY answers the phone, hence the queue but can’t explain it when no queue? I asked for portable oxygen device from GP as recommended by Dr Serrano, which was rejected and told to see the Hospital Specialist. Met with hostility, rudeness, lack of empathy after losing a loved one and the current situation, asking to see the doctor, then sent back and forth and round and round in circles not having the right paperwork, padron etc. Go back and wait in a queue, met with yes, yes the doctor will phone you. Not having left the house ensuring the medical centre has the correct phone number, waiting for the whole week no phone call from the doctor. Again, endless phone calls no answer, eventually resulting be being very frustrated and visiting the medical centre again and again. same old responses until I eventually refused to move until I got some positive responses with their faces looking like you’ve smacked their bottom. THESE PUBLIC SERVANTS at the end of the day. My stepfather eventually got an appointment at the medical centre 2 weeks later than expected to remove a cast from his broken wrist. The Nurse said poor man why has this cast been left on so long, ask is doctor I said Valenti. Suddenly his doctor appeared said are you ok and walked out? Just lost your wife, broken wrist, extremely i’ll and recovering from Covid 19, he was presnt for less than 10 seconds. To say I’m shocked was an understatement. I asked to change doctor, again hostile and in the end I lost my control. 2 weeks passed thinking this would be a great improvement «WRONG»! Word must have got out, I contacted Dr Maria via Yo Salud website very politely saying how my mother spoke so highly of her and asked for a check up. She returned the message a few days later in CAPITALS stating that the Hospital Specialist will do it? After several messages and requests asking for fit to fly cert and support I was told in the medical centre via translator if you don’t like it change Dr and he said sorry and walked off. she refused to see me. ZERO STAR!

Wish somebody could tell me how my wife can get the covid jab health center quesada no help at all she is 70

No one ever answers the phone and when you go to ask at reception for anything they are rude and dismissive. The nurses are very efficient

Helpful and serviceminded personal for the local public

As I couldn’t get an appointment for my wife to see a doctor the receptionist said a doctor will phone her . The doctor never phoned . My wife caught the COVID in Torrevieja Hospital last March 2020 and it has left her body so weak . Her shoulder and arm is giving her constant pain as she has Arthritis in her shoulder also her ankle has swollen up and giving her constant pain .

Catastrophique pas moyen d avoir un rendez vous avec le docteur depuis plus d’un an . Même avec l aide de personnes parlant espagnol je ne sais plus quoi faire.

Siempre me atienden bien, inclusive durante la covid.

No hay manera de que te cojan el teléfono para darte cita. Y vas y no hay pacientes, vacío.

No cogen el teléfono, me pregunto para q están estas 2 lerdas allí.

Doctor cases is very helpful and the nurses are great too but they definitely need new receptionists! You try to make an appointment and call them around 186 times and there’s no answer so you go to the surgery in person to make an appointment and they get mad and tell you to telephone to make appointments. If only they did their job and answered the calls then people might get seen to when needed!

Great health care especially from the nurses they are brilliant

Bra plass