Europcar Alicante Aeropuerto

Alles super, immer wieder gerne.

Muy buen servicio en casi todos sus stand, limpieza perfecta y gran variedad de prestaciones.

Overall a good experience, probably because I bought all the insurance. I have to wait about 30 minutes to get to the desk to pick the car (only two employees were working at the time we arrived 19.00) despite having done everything on line an validating my documents, etc. The car i selected was not available so a bigger car was given to me.

Parfait du début à la fin! Bravo et merci à toute l’équipe. Fuyez la filiale Goldcar située juste en face! Le service est low cost et les tarifs plus élevés!!!

Muy buena atención

Super goede auto’s, fijne mensen die je vriendelijke helpen, goede service, betrouwbaar!

Atención de 10

media hora para que te atiendan en ventanilla

Ontevreden klant , Onlangs hebben wij via Europcar een auto gereserveerd en volledig betaald voor een Skoda Octavia. Tot onze teleurstelling kregen wij bij aankomst echter een DR-auto toegewezen, die in ons geval absoluut niet voldeed aan de verwachtingen qua rijcomfort en kwaliteit die we van Europcar gewend zijn. Helaas bleek deze auto ver onder het niveau van de Skoda Octavia te liggen die we aanvankelijk hadden gereserveerd en verwacht. De kwaliteit en het rijcomfort van het voertuig waren aanzienlijk minder dan verwacht, wat ons reisplezier behoorlijk heeft beïnvloed. Met vriendelijke groet, Ontevreden klant

Correct en een goede verhuurmaatschappij gelegen in de luchthaven zelf.

Service au top, véhicule correspond à mes attentes, impeccable merci

After a two-hour flight from Bristol, we spent a frustrating one hour waiting for the Europcar staff to sort out our hire car. Special mention to Sergio, who decided to pack up and go home after letting the customer at his desk jump the queue. Poor show, Sergio—what happened to basic customer care? To top it off, when we finally located the car, we had to climb into the boot to release the handbrake just so we could push the car out of its space! Absolutely ridiculous. All in all, a bad experience from start to finish. I’d recommend avoiding Europcar, especially Sergio.

Cette agence (europcar alicante aéroport)est une grande arnaque non seulement ils m ont pas rendu les 100 euros de cautionnement mais ils ne cessent pas de me prelever de ma carte de crédit,une fois 190 euros et maintenant 40 euros.. plus jamais je ne louerai une voiture chez eux .. c’est des voleurs méfiez-vous

Sehr guter Service mit kompetentem Ansprechpartner

Wir hatten einen VW T-Roc oder vergleichbar gebucht und einen Jeep Adventure bekommen. Da die beiden Fahrzeuge sich schon ähneln war also alles gut. Die Abholung verlief reibungslos, allerdings war es schon spät abends und wir unter Zeitdruck so dass wir uns den Wagen gar nicht auf vorhandene Schäden angeschaut haben. Auch in den Unterlagen war dazu nichts dokumentiert. Am nächsten Morgen hab ich dann 4 auffällige Beulen und Schrammen (20 cm) festgestellt und war unsicher, ob diese mir dann bei der Rückgabe zugeschrieben werden. Am Tag der Rückgabe hatten wir dann einen unvorhergesehenen Zwischenstopp und sind 30 Min nach der geplanten Rückgabe angekommen. Zu unserer Überraschung war das kein Problem, der Wagen wurde auch gar nicht überprüft mit der Begründung, wir hätten Vollkasko. Die Mitarbeiterin hat nur gefragt, ob wir voll getankt haben und das war’s. 10 Minuten später haben wir ein Übergabeprotokol erhalten, dort waren dann alle Vorschäden aufgelistet, und uns wurde bestätigt, dass wir keine neuen Schäden verursacht haben. Alles in allem sehr zu empfehlen

Great customer service and a very nice car provided by the Europcar

Great service

Very happy as always with the service at Alicante airport.

Don’t waste your time on the ‘cheap’ hire car companies. The hidden extras and aggressive manner is very intimidating.

We flew into Alicante for our holiday in San José. 300km South, to get good flight times. Europcar were friendly and efficient, and didn’t baulk at us having got 3rd party annual excess insurance cover. Nor did they pretend that UK drivers need an international driving licence, like the Catania office apparently does. We’d booked a Polo auto but they upgraded us to a very nice Leon Cupra hybrid. It was nippy as well as frugal, had satnav and the adaptive cruise made the 300km journey to San José easy, just one coffee stop and I drove all the way, Near the end of the holiday the Cupra warned of low pressure in the front right tyre. It was visibly flat and Europcar’s roadside assistance came within an hour and changed the wheel to the slim 80km max spare. Europcar then told us to drive to Almeria Airport to swap cars. There we were given a very fancy one – an Audi A3 Sport. It had a frugal turbo diesel, adaptive cruise and even steered iteslf if you kept one hand lightly on the wheel. But it was such a nag. If we went at 53kmh on a quiet rural 50km road it would go crazy. On the drive to Alicante it immediately came up with a tyre pressure warning. Not another puncture! It failed to say which tyre but all were fine and we slow steamed to Alicante at 100kmh. Europcar didn’t find any damage on either car (we never scraped anything) and charged us a reasonable €212 to repair the wide low profile Cupra tyre. We’ll claim that back. So it was a pity we had tyre issues but Europcar were pretty good.

El personal muy agradable y en general muy bien la atención y el servicio recibido.

Eva at front of house in the airport terminal was excellent, very professional, polite and informative. Staff at the vehicle collection were also very professional and courteous. Thank you

They charged me for cleaning the car although it wasn’t dirty at all. Europcar told me that their cars need to be returned in the same cleaning condition as they rented it to you, which is crazy as normally a car gets dirty when driving it. I rented with several car rental companies in Alicante Airport, but never again with Europcar or Keddy.

This is worst customer experience i have ever had… I arrived at night from Paris having pre paid my rental. The guy at the desk was very rude, he then hands me some paper to sign and tells me to go. I look at the paper and see that the car he is giving to me is very damaged (at least 15 lines worth of damages are noted on the contract). I obviously refuse to take the damaged car. He says that it’s the only one he has for «this price» and if i want one not damaged i should pay more than double and that it’s my fault. This is outrageous and unnacceptable, i refused and had to find another company to rent me and my family a car from the airport to not be blocked there at night. This ended up costing me double and europcar customer service agreed that «the level of service i received is unacceptable» but they did not reiumburse me for the extra costs or compensate me in any way. This is truly outrageous…. Do not rent from this company at this airport !!

Excelente servicio y profesionalidad.

Sehr nette und schnelle Bedienung. Saubere und neue Fahrzeuge. Was will man mehr.

Overall a very good experience with your company . The Skoda’s gear change was very difficult. Never driven a car quite like that . But all in all better than any other company I have used .

Pésimo. Lamentable la experiencia que tuve. Son unos estafadores…cuidado! Al hacer la devolución del vehículo me dijeron que todo estaba correcto y al mes recibo un correo electrónico acusándome de que faltaba un compresor de inflado del vehículo y que debía abonarlo.

L’AGENCE DE ALICANTE AÉROPORT GROSSE ARNAQUE!!! LA GARANTIE NE M’A JAMAIS ÉTÉ RENDUE ET 100 euros EN PLUS POUR UN SURCLASSEMENT QUE JE N’AI JAMAIS DEMANDÉ!!! le CARPLAY HORS SERVICE DANS LE VÉHICULE LOUÉ !! malgré tous mes mails et appels téléphoniques: AUCUNE RÉPONSE!! MÉFIEZ VOUS DE CETTE AGENCE

For context, we rent cars at least twice a year around in Europe and I’ve never seen such a terrible staff like here. My wife and I arrived with two small kids. First of all, we had to wait a lot although we had “fast track” service. Once it was our turn my wife started to arrange everything – which I expected to go smoothly since we had already paid everything excluding the child seat – while I took care of the kids. It took pretty long when I saw my wife bursting out in tears. Apparently we had to pay a deposit of 100 euros – although we had full insurance – and it was only accepted by a credit card. Our Visa debit got was not accepted – I did hear the staff member chatting with her manager if she should accept or not. What a scam. We could pay the deposit with cash but then our car got downgraded to a small car where our luggage did not fit. When my wife started to cry the lady behind the desk stood up and started to act aggressively therefore I had to step in. We had two crying kids, my wife felt terrible, Europcar had no financial loss since we could pay the deposit with cash but they downgraded our car, which meant our holiday was ruined. We could not cancel the booking anymore. Also, the lady behind the desk didn’t speak English well and I had to pin money from an ATM twice, which costed me 10 euros. Very unprofessional staff. In the end the lady told us she didn’t care much about our case, she just wanted to finish her 8 hour shift. It is unimaginable to happen in the Netherlands where we are from. When we got to the car, which was way too small for our family and luggage I walked back and talked very nicely to the staff. One man from the staff accidentally told me that they don’t have the car we booked, hence the trouble. Then, the manager told me that they don’t have the station wagon for years we had originally booked. I kindly asked them to give us a bigger car in our original category so that at least our family can fit – they denied it. When I told them that my wife is getting very stressed and emotional, my kids are tired and crying, the staff told me that “crying won’t help”. At that moment I thought it was better to walk away. So we paid almost 2000 euros for renting a big enough car for our family car trip in Spain but ended up with a small one. There was a kind Brazilian lady in the parking lot who saw our struggle and arranged a somewhat bigger car in the same small car category. We had to throw our stroller and one suitcase out that we used for our baby so that the rest of our luggage could fit. Terrible experience, not recommending it.

We had no waiting time. Norbert at the desk was very friendly and funny. Car was nice and clean. Returning went fast and easy.

A parte l’insistenza di fare un upgrade al momento del ritiro che mi infastidisce molto il resto ottimo