4.7
- Av. Valencia, 250, 03130 Santa Pola, Alicante
- "I am very disappointed with Náutica Antonio on our second season with them. Communicating with Sofia via WhatsApp, we told her that we would arrive from the UK on the 12th of July and that we would bring our jetski on that day, paying a premium price of 400 euros for a month we decided that we could afford two months. When we arrived, we mentioned to Antonio that we start today, and he said yes, so we assumed that our month would start from when we dropped off our jetski, and we would have until the 12th of September. Sofia messaged us before the end of August, stating that the month is almost over and if we wish to stay longer, we would need to pay, I mentioned that we arrived on the 12th of July, and her reply was, billing is month to month, so in reality we paid for two weeks and lost them. It's a shame Sofia didn't bother to mention this detail when we were arriving in July because we would have waited until the end of the month to start instead of throwing money away. Secondly, I invited a friend of mine who was considering purchasing a jetski to have a go on my one, I forgot to bring a life vest for him and asked if I could borrow one, Sofia told me that it's 5 euros hire charge, I didn't have the cash on me, and before I even got home, she had messaged me the bank information to make a bank transfer of 5 euros. I don't expect charity, but paying a premium price, I do expect a bit more flexibility when it comes to arriving in the middle of the month, and friendliness towards the use of what was a hideous life vest. Sofia's strict business policy. Sadly, we will not be returning."