2.1
- C.C Zenia Boulevard, C. Jade, 2, Local 95, 03189 Orihuela, Alicante
- "I bought a Pajamas for 7.99. When we bought it, they said it was not possible to return it, only to exchange it. This does not comply with Spanish law, but it is a very small issue, so we didn't mind. We bought it but later found out the size was not correct, so we went back to exchange it. The first staff member in the morning exchanged it for the wrong type of cloth, one without sleeves, which cost 4.99. She did not give us any refund, and since the colors were the same, we did not notice the difference at first. When we found out, we wanted the one with sleeves, so we went back again to exchange it. The second staff member, who worked in the afternoon on 7/7/2024, was very rude. She blamed us and said that if we wanted to change it, we needed to pay 3 euros more. We tried to explain that we had paid 7.99 and that it was their mistake for giving us the wrong cloth worth 4.99 and not refunding the 3 euros difference. However, she got upset, she is thinking we driving all the way back just to try to steal 3 euros from their shop. She almost shouted, "Do you want it or not? Don't touch the cloth until you pay 3 euros." She believed we were arguing for this 3 euros, not their mistake. I am running more that 50 tourisitic aparments, I was considering buy towles,blanket and other things from this shop. But after this I won't spend a penny here. FYI:Spanish law Right to return the goods Under Spanish law, you have 14 days from receipt of the product to return the goods if you decide you don't want them. You do not have to provide a reason for returning the product and the seller must give you a full refund."
