Villas & You Holiday Rentals

We rented a villa through booking.com. Villasandyou were the management company. My short review with booking: DO NOT RENT THIS VILLA!!! If I could have given a zero I would have!!! This management company took no responsibility to the state of this villa. They don’t answer the phone. I messaged them day 2 about the state of the villa which they responded: the bed linen was changed before our arrival and the villa has some minor wear and tear. The linen may have been changed but the photos show how disgusting they were and I do not class all of the problems we experienced were minor wear and tear. I contacted them for a second time and asked to be relocated and they ignored my message. Not contactable by phone; they don’t answer. They did answer on WhatsApp but they took off the ‘read’ (2 blue tick) indicators so you have no idea if they’ve read your messages. Very unprofessional. There were only 4 sunbeds, yet the villa was supposed to cater for 7. They said therewere only 4 on the photos! They offered me 250€ if I promise not to give a bad review on booking or their website. And that apparently they’ve contacted the owners to put the issues right. The issues were; The patio set was stained and torn. Lolly pop sticks all around the pool and broken glass. Family bbq cover was dirty,  torn and unusable. Toilet in the shared bathroom was not fixed down. Evacuation in this bathroom was bad even showing with the little head. The fixation on the shower in the lower bedroom was broken. It was impossible to take a shower in this bathroom, even when only using the small shower head, the water didn’t soak away and ran into the bedroom. The toilet didn’t flush properly. It took at least four flushes to get rid of ‘waste’. In the meantime, the waste runs back towards the shower, and it stunk. This made this bathroom unusable.The bed linen in the children’s room was stained with blood, both on the sheet and the fitted sheet. Two of the sheets were flannelette (type of sheets used in the winter). The pillow case in the middle bedroom was stained. The fitted sheet in the lower bedroom was so used that you can see the mattress through it. All of the pillows were stained and very poor quality.The entire bed linen was appalling. It was that bad that I drove on my day of arrival to primark to buy new bed linen and pillows for our stay. Every mattress in the villa was stained and has been turned upside down, so we were sleeping on the non padded sides of the mattresses. Towels were clean but old and some were covered in bleach and some in paint. We also lost the electricity on the second night. We contacted the villa company and they sent out an electrican who changed the fuse in the road. The following night it went again when there was hardly anything on. Once again they sent out the electrican. The second time he put in a bigger fuse I’m the road and explained to us that there was only 7kw going into the villa. He said not to use too much at once because if it tripped again he could do nothing else and the electricity board would have to come out and if this happened it could take days. We therefore didn’t use washing machine diswasher, etc. This was a more serious issue with the villa and possibly a danger! On both occasions nothing tripped in the villa but in the road. The villa company said there have been no previous issues. However, I find this hard to believe as normally the main supply electrical box in the street are padlocked, and you can’t get into them. This one has been cut off, and there are old fuses under the counter, which would indicate previous problems. So we had no electricity for two nights running, no aircon, no fans in the villa.  We had two sleepless nights. Two mornings wasted waiting in for the electrican. We had to go out these two nights as we had no choice as it was pitch black. And as there was no electric we couldn’t open the electric gate to get our car out of the premises. Booking.com said there was nothing they could do and to just give a bad review for future clients.

Excelente, perfecto para pasar unos días de descanso. Tiene todo tipo de servicios muy cerca de allí. La casa totalmente equipada.

Wonderful say at Villa Rosas in Ciudad Quesada. In nice quiet road with secluded pool and just a 5 minute walk from various bars, restaurants and supermarkets. Villas & You were extremely professional and communication was efficient. Would definitely book through them again and would also stay at this lovely villa again. Thank you Villas & You!

Este pasado fin de semana hemos estado en Villa Mimosa en Pilar de la Horadada. Sitio fantastico para el disfrute de niños y mayores. La zona de la piscina una verdadera maravilla y la piscina perfecta. La casa es espaciosa y tiene de todo. Ademas esta a 15 minutos de supermercados, playa, restaurantes. La atención por parte del personal de Villas & You perfecta dando respuesta a todas las dudas y dandonos indicaciones exactas de todo. Un Cordial Saludo.

Estafadores la peor, lo dice una en el sector inmobiliario , te engañan y cuando quieres que te devuelven la fianza empiezan con escusas se contardicen un dia te dicen algo y otro dia te sacan otro tema y cuando reclamas, ni siquiera tiene la cara de contestar no se la recomiendo a nadie .

Estupendo apartamento cerca de la playa. Ya hemos vuelto a reservar

Liars! Terrible experience.

We had a great stay, the villa was very nice and clean. Easy check in. The staff was always helpful and responsive when we needed them. We will definitely return!

We rented house in La finca for a year, last 2 month we did not even lived there, but were forced to pay further, even though we made notice that we will be leaving and we were asked to clean before we leave, but when we came to live the place was a mess! Anyway, we payed our cleaner to clean the house as asked, but after we left we were still charged for the cleaning! Agent Cathie is completely incompetant, no normal comunication, only when it is time to pay the rent. When we first moved, everything was in very poor condition, air conditioners had to be cleaned, probably no one ever did that, but it was not possible to breath, carpet in the living room was dirty and smelled, all the house is like a storage full of some kind of stuff and no one ever collected those, that you will have a space for your stuff, even though you are paying for the house, its a storage unit. Every other week something was breaking. Agent answers only when it is convenient to her, at the end about charging for cleaning AGAIN, some kind lamps outside we never touched but get charged. Nothing. Never in my life I recommend this agency and agent that we had to deal with!!! AWFUL and a fraud!!!

I rented an apartment in Quesada for a 4 month winter rental from this agency last year and was very happy overall. Reasonable price, friendly and professional service

We stayed in this villa for 2 weeks and had a great time. The villa was lovely and had a great pool and outdoor area.They responded to any questions or problems we had and they were solved right away Would recommend this villa and would definitely return

Great management company. Been using them for 2 years and always receive great service and hassle free rentals

We hebben afgelopen winter een villa gehuurd bij villas&you en we waren erg blij met hun professionele en vriendelijke service. Alles is altijd duidelijk en gedetailleerd en de villa zelf was fantastisch en zeer schoon. Wij gaan zeker nog een keer huren

Keine Antwort bekommen über Wochen hinweg, unsere Unterkunft hatte Schimmel und war unsauber ! Keiner gab Antwort weder telefonisch noch per Mail noch auf der App oder wollte uns helfen und dann noch unser Geld einbehalten!!! Wir bekamen unsere Kaution nie zurück, ganz klarer Betrug !!

Wynająłem od Was apartament w El Chaparral przez Booking. Jak najbardziej ok ,chociaż apartament na zdjęciach wydawał się większy . ( zmiana obiektywu w lustrzance ? ) Poza tym bezproblemowy kontakt z obsługą , mieszkanie czyste,kuchnia , łazienka ,basen wszystko ok . Ogólnie miałem dostać 2 pary kluczy ,a dostałem tylko jedna . chociaż zapewniano mnie przez e mail ze będzie druga para kluczy w schowku ;( Pamiętajcie o tym !

Este verano (2023) alquilamos una villa en la urbanización Vistabella Golf Resort. Aunque realmente tiene potencial, el mantenimiento y la gestión de la misma son desastrosas. Lo que más me ha molestado ha sido la incapacidad de poder asegurar que el agua de la piscina era apta para el baño. Tras varios intentos de indicar que el agua no era adecuada, que presentaba un estado turbio y opaco, tuve que hacer mi propio test (Leroy Merlin) ante la incapacidad del personal de mantenimiento de solventarlo y la despreocupación del gestor del alquiler (Villas&you). Con ello constate que el origen de el mal estado de salud de mi hijo menor de 6 años se debía a la piscina, así como el enrojecimiento y irritación en la piel de mi mujer. El agua no se había tratado en bastante tiempo, por tanto no era apta para el baño y mucho meno de niños. Las zonas exteriores estaban totalmente desatendidas y la higiene en el momento de la llegada también tuvo sus cositas (en especial las sábanas). En fin, no recomiendo alquilar ninguna propiedad gestionada por este equipo.

Llevamos 3 años alquilando cada verano con ellos, las villas son muy bonitas con piscina y equipadas con todo y el personal de la agencia siempre muy amable

Красиво, но очень не многолюдно

Maravillosa estancia!